Cloud Security Engineer
Trend Micro
Pásig, Philippines
5h ago
  • Provides technical support to Trend Micro Home and Home Office users powered by Trend Micro Smart protection Network cloud security infrastructure that stops threats in cyberspace or the cloud
  • Provides customer support to Trend Micro Home and Home Office users with their account management, product inquiries, and to deliver best solutions to product concerns.
  • Promotes Trend Micro products and services by servicing new and existing accounts and suggesting information on other Trend Micro products and services.
  • Takes first-line support via different support channels phone, email, and chat.
  • Ensures cases are logged in the CRM Tool.
  • Proactively shares knowledge through technical sharing and training, solution contribution and self-service participation.
  • Meets business objectives and team targets defined by SLA and Scorecards.
  • Continuously improve and upgrade technical knowledge and skills through training.
  • Meets business objectives and team targets defined by Performance Development Scorecards.
  • Use Existing knowledgebase and contribute in improving solutions in resolving cases.
  • Desired Experience and Skills

  • Must be a graduate of Bachelor's / College Degree in any IT- or Computer-related course
  • At least 1 year contact center experience is an advantage
  • Knowledgeable in Windows Operating System
  • Excellent oral and written English communication skills
  • Willing to work on SHIFTING SCHEDULES or NIGHT SHIFT
  • Fresh graduates of Computer Science / Information Technology, Computer Engineering or equivalent are welcome to apply
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