Associate IT Operations Specialist II
Cebu City, Central Visayas, Philippines
6d ago

Job Description

The Associate Specialist II has a general knowledge within designated Information Technology (IT) area of responsibility that is applied to diverse assignments.

This role executes assigned tasks and collaborates on IT projects while exhibiting consistent, current knowledge of new technologies and platforms.

  • Assess, maintain, support, and modify existing solutions utilizing standard procedures and techniques
  • Apply methodology to support business applications, and investigate operational problems as necessary
  • Prepare full spectrum of specifications and user requirements
  • Assist higher-level specialist in the development of highly complex solutions
  • Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions
  • Provide on-call technical support for end users as required
  • Other duties as assigned
  • Basic Job Requirements

  • Accredited four (4) year degree or global equivalent in applicable field of study and two (2) years of work-related experience or a combination of education and directly related experience equal to six (6) years if non-degreed;
  • some locations may have additional or different qualifications in order to comply with local requirements

  • Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
  • Job related technical knowledge necessary to complete the job
  • Ability to learn and apply knowledge of applicable local, state / province, and federal / national statutes and guidelines
  • Ability to attend to detail and work in a time-conscious and time-effective manner
  • Preferred Qualifications

  • Accredited degree or global equivalent in Computer Science, Engineering, Business Management, or other related discipline
  • Two (2) years related experience in technical services for hardware / software engineering and production support of Information Technology (IT)
  • Demonstrated strong technical and non-technical communication skills, both oral and written
  • Strong team-oriented interpersonal skills
  • May require knowledge in support of messaging environments
  • May require proficiency in areas of voice telecommunications technologies, including cell phones, calling cards and connections with user environments
  • May require proficiency in end user services support, including knowledge of help desk management processes, desktop support, or asset management
  • Degree Required

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