The Business Support Analyst is responsible to gather, analyse and formalise telecom services user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
Responsibilities : Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
Prepare project documentation such as Requirement Specifications / Use Case Specifications etc.Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
Assist the project team to review the technical design specification and translate technical design into process / program specification.
Participate in the design review session.Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
Prepare user manual and operations manual, and plan & facilitate training of users and operators.Provide post implementation support (including production support and service requests).
Escalate and discuss critical issues such as scope creep with the relevant managers.Conduct requirement gathering sessions.
Conduct gap analysis of current business process to identify improvement opportunities.Analyse impact of requested changes (Operations & Maintenance phase).
Work with developers to understand and troubleshoot technical problems, as needed (Operations & Maintenance phase). Typically 6 years IT experience including at least 2 years working in the telecommunication industry.
Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalentFamiliar with Software Development Life Cycle (SDLC)Ability to produce specifications for documentations and implementationsExperience in IT or telecom business analysis techniques.
Ability to lead, develop and maintain respectful and trusting relationship.