Professional Services Engineer 3
Makati City, Philippines
3d ago

Role Summary

As a Professional Services Engineer (Remote Deployment Engineer), you will work on time sensitive projects to deploy Sophos Endpoint to servers and user machines as part of the MTR Rapid Response service.

It is critical to install Sophos Endpoint to all machines as part of the over-all effort to stop malicious actors from compromising the customer environment

What You Will Do

  • Create and action a plan to deploy Sophos Endpoint to all machines in the customer environment
  • Learn and utilize specific endpoint deployment tools and techniques as part of installation plan
  • Deliver a strong customer service focus with commitment to excellence and the desire to delight customers
  • Work with Sophos MTR Incident Response Lead to focus installation efforts on priority machines
  • Own and resolve all technical problems preventing installation of Sophos endpoint on supported platforms
  • Provide regular updates to project progress to MTR Incident Response Leads and customer with the goal of deploying to all machines in the customer environment
  • Essential

  • Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to install and configure Sophos software
  • Demonstrate a professional, calm, and expert manner at all times, while also being able to show leadership during stressful situations
  • Demonstrate good judgment and ability to make sound recommendations
  • Intermediate to Advanced technical skills including but not limited to : Active Directory, Networking and troubleshooting tools like Wireshark, Linux / Unix administration, MacOS administration, Microsoft Windows OS and Server administration including Domain Controllers and Group Policy Configuration
  • Knowledgeable on the following concepts : Security, Cloud, Data protection, Encryption, Malware, Spyware, Cyber Security, Firewalls, Antivirus and Disaster Recovery
  • Basic to intermediate experience on product implementation : pre-planning, understanding Scope of Work (SOW) and Change Control principles
  • Desirable

  • Experience with mass deployment tools (PDQ Deploy, GPO, SCCM, INTUNE and JAMF pro)
  • Experience with basic command line / batch file scripting commands (PowerShell, Python, BASH)
  • Experience with Virtualization (MS System Center Virtual Machine Manger and / or VMWARE)
  • Experience with SQL Administration
  • Understanding of Active Directory, Windows Operating System (in-depth) and other server roles and associated diagnostics, TCP / IP, DNS, SMTP, and HTTP / HTTPS, SSL
  • Experience with Sys-internals tools such as process monitor & process explorer and packet capture tools like Wireshark, Putty
  • Knowledge of Windows server setup, deployment and Group policy editor. Knowledge of network security systems, intrusion detection systems, and data backup
  • Knowledge of Linux, Unix and Mac operating systems
  • Experience with cloud computing platforms, such as AWS, Azure and GCP
  • Intermediate knowledge on switch, firewall and VPN (Cisco, Palo Alto, Fortinet, Sonicwall)
  • Experience Azure, AWS, Vmware , Hyper-V and other cloud and on-prem virtualization software
  • Comfortable troubleshooting remote desktop connections to Windows, MacOS and Linux
  • Microsoft Exchange Administration
  • Bachelor’s degree in Computer Science or equivalent work experience
  • CompTIA Security+, Network+, MCP or MCSE certifications
  • What’s Great About Sophos?

  • Our people are what makes Sophos special we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
  • Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg.
  • Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)

  • Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
  • Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
  • Global trivia competitions to keep our minds sharp
  • Global Mental Health days off work for all Sophos to help employees relax and recharge
  • Monthly employee wellbeing webinars and training to support employee health and wellbeing
  • Employee rewards and thanks, such as our free annual subscription to Calm
  • Our Commitment To You

    We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.

    We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.

    All applicants will be treated in a fair and equalmanner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.

    We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

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