Weâre an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
As a Personal Technology Expert, your role is vital in keeping our customers happy and contributing to our organizationâs growth and success.
As Personal Technology Expert (PTE) you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.
You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
As a Personal Technology Expert, will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to, resolving username and password problems, uninstalling / reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.
Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Typically supports hardware and software products.
â¢ Follow standard processes and procedures.
â¢ Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection.
â¢ Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
â¢ Gather customerâs information and determine the issue by evaluating and analyzing the symptoms.
â¢ Handle problem resolution which may require follow-up and or escalation to a higher level of expertise.
â¢ Stay current with system information, changes and updates.
uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
â¢ Research required information using available resources.
â¢ Develop broad and in-depth knowledge of client products and services.
â¢ Offer / sell technical service to end-user / s as appropriate.
â¢ Redirect problems to appropriate resource.
â¢ Identify and escalate priority issues per Client specifications.
A BIT ABOUT YOU
â¢ Excellent in handling calls or proper phone etiquette.
â¢ Able to speak clearly and accurately.
â¢ Effective listening skills.
â¢ Adept in learning new workflows and tasks.
â¢ Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
â¢ Makes customers and their needs a primary focus of oneâs actions; developing and sustaining productive customer relationships.
â¢ Persuade end-user that a product or service best satisfies their needs in terms of quality, price and delivery
â¢ Provide pre-sales technical assistance and product education
â¢ Work on after-sales support services and provide technical back up as required
WHAT WE VALUE
Weâre proud of our diverse global team, all working in a collaborative environment and happy to share these common values :
â¢ Ambition : Voice and measure your goals.
â¢ Collaboration : Brilliant jerks can be brilliant elsewhere.
â¢ Impact : Do, get it done, create impact.
â¢ Judgement : Make wise judgement calls, putting the team and business at heart.
â¢ Leadership : Continuous improvement starts with independent action.
â¢ Leverage : Do more with less, master the art of leverage.
â¢ Passion : Be positive, bring passion and energy.
â¢ Transparency : A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :
We are open from Monday to Friday, 8am-4pm.
m available at 9am)Â send to 09065605043
Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.