Customer Care Consultant
Pontoon
Taguig City, Philippines
3d ago

JOB SUMMARY :

The Customer Care Consultant will support clients, candidates and colleagues to meet their daily operational requirements 24 / 7, to achieve organizational objectives.

Overall accountability

Administrate, manage and maintain high quality data in Candidate Management System to improve sales / recruitment turn-around times and achieve candidate and client satisfaction.

Understand the branches business and utilise this knowledge to engage stakeholders. Maintain a pipeline of future activity while maintaining daily activity.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Communicates with and provides support to candidates & clients 24 / 7, 365 days per year

Maintains excellent records, efficiently & effectively utilizing Adecco Group systems

Understands the branches business & utilizes this knowledge to engage stakeholders

Proactively adopts a consultative & diagnostic approach to problem solving

Works with branches to support their daily operational requirements to maintain sales activity

Prepares, conducts and follows up from all conversations with clients, colleagues & candidates

Builds a strong internal network across business lines and shared services

Other tasks & duties as may be required

Ensure accurate and timely recording of candidate information into Candidate Management System and maintained current, up to date and accurate information.

Work closely with branches to identify appropriate candidates to meet recruitment needs, create and maintain talent pools.

Assist branches and clients with their recruitment, rostering, administrative tasks and other related business needs.

Maintain active orders, ensuring old / inactive orders are closed off.

Prepare, conduct and follow up from all conversations with clients, colleagues and candidates as required.

Provide consultative and diagnostic approach to problem solving.

Build a strong internal network of key relationships across the business lines and shared services.

Manage all required tasks and queries in an effective and timely manner.

Escalate issues appropriately with a sense of urgency to appropriate stakeholders.

Ensure accurate and timely recording of client information in appropriate systems.

Manage candidate expectations and provide high level of service to candidates and clients.

Responsible for managing inbound and outbound client / candidate calls.

Manage and appropriately escalate client and candidate issues relating to payroll, injury management and time sheeting process.

Provide consultative and diagnostic approach to problem solving.

Adhere to company policies and procedures within the Adecco Group.

Manage and maintain high quality data integrity on Adecco Group systems.

EDUCATION / EXPERIENCE & OTHER POSITION REQUIREMENTS :

Candidate must possess at least a Bachelor's / College Degree, any field

Experience in customer service or workforce management

Experience in recruitment is a plus

A demonstrated history of proactively communicating with and engaging key stakeholders

Proven ability of problem solving and managing competing resources

Expert consultation skills with strong vocational English

Computer skills : basic internet, emailing, Windows, MS Office & Excel

Applicants must be willing to work in Bonifacio Global City, Taguig City

Amenable to work on weekdays, weekends, and holidays

Equal Opportunity Employer Minorities / Women / Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EEO is the Law OFCCP EEO is the Law Affirmative Action Statement

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