Job Description :
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
We couldn’t be prouder of the talented people who have chosen to work at Manulife / John Hancock. Manulife / JohnHancock has unlimited opportunities to develop and succeed.
Eligible employees may receive a referral of Php 3,000.00for referring an employee for this position
Job Summary :
Adjudicate death claim first advice and settlements for Wealth Management clients.
Minimum requirement : French Language Canadian French able to speak French fluently
Needs to be proficient on claim procedures, system processing and tax reporting
Processing claims on French Life Claims
Reviewing files prior to processing French Express Claims
Ensure highest levels of quality and service are achieved
Research claim related queries
Ability to handle complicated cases with good problem-solving skills
Ability to handle large volumes of work
Ability to guide junior staff and assist in their learning experience
Frequently deal with exceptions, large dollar or complex legal files
Key Accountabilities :
Thorough knowledge of administration systems (PS, CATS, CP4.2, CLAS AND ADMIN SYSTEM like STANDARD LIFE MAINFRAME & etc).
Knowledge of legislation, compliance and tax reporting requirements. Good working knowledge of Manulife contract provisions.
Handle complex and sensitive related death claims, talking to family members with empathy & compassion.
Adjudicate claims from first notification of death and processing the claim once requirements have been received
Work closely with Policy Control and meeting legal requirements to ensure correct affidavits have been completed and ensure accuracy of the claim.
Processing the standard number of death claims daily to ensure service levels are being met. Assist with volumes and peak times of the year, working overtime as required.
Ability to handle more than one type of product for the area with experience level achieved and very little on the job assistance required.
Understanding of financial data in order to reconcile, solve complex problems and make sound judgments and taking appropriate actions.
Work with appropriate business partners for effective resolution of suspense discrepancies.
Conduct analysis to ensure the client’s requirements are clearly understood, communicated and implemented to provide an effective solution.
Fresh graduates are welcome to apply
Experience with claims processing / call handling is a plus