What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible to support customers using Finastra payments systems and customer systems.
The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams.
The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high level infrastructure support.
On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform.
Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory. Responsibilities & Deliverables : Your deliverables as a Technical Support Engineer will include, but are not limited to, the following : Provide professional application and technical support & consultation to clients of Finastra Payment products Triage functional application issues, payment processing issues and guiding customers utilization Payment systems.
seek and suggest improvements to the process Maintain and expand support expertise by learning, as necessary, International and Domestic Payments Products and the software applications Finastra sells Contribute to a positive atmosphere of teamwork through collaborative behavior and open communications Provide accurate and consistent statuses and reporting on different levels Required Skills & Experience : Minimum of 2 years of experience as Technical Support demonstrating success, and support in a cross-functional team environment Excellent communication and customer support skills will be corresponding with senior leadership to successfully solve complex problems exercising judgment based on the analysis of multiple sources of information Payments industry knowledge and expertise working with FedWires, Swift, Nacha and TCH Payments is a plus.
Experience in supporting SaaS software Candidate must possess at least a Bachelor's Degree Technical Knowledge Knowledge of SQL, Power BI (is a plus), MQ, SoapUI, Jenkins (plus), Unix and Java (plus) Finastra software delivery and implementation procedures and relevant methodologies Understanding in system integrations using MQ, SFTP, API, Webservices is a plus