At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.
We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.
The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
Want to be a part of our team?A Client Partner is a quota-bearing sales persona and working with services teams to identify, develop, and close systems integration and Managed Service and outsourcing deals.
As a client partner focused on manages services, it is key to become a services expert and be known as the client’s trusted managed services advisor.
the delivery teams that will manage the client’s outsourced solution. Deals often involve alignment on business outcome led multi-product / multi-vendor solutions with services.
They champion’ the delivery teams’ understanding of the client’s solution requirements, and initiates improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.
Building and developing excellent stakeholder relationships with clients, fully understanding the client and the industry in which they operate will be a core focus of this role.
The focus will remain on converting the client to a managed services client resulting in multi-year renewals; deals may involve a long sales cycle.
A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.
They are also the initial escalation point in removing challenges to drive right outcomes for services opportunities to closure.
As a Client Partner, you will have the opportunity to partner with some of the biggest global organizations and helping them convert to new business models.
Radford reference : Responsible for identifying, developing, and closing systems integration outsourcing projects. Involves customized multi-product / multi-vendor solutions with hardware, software, and services.
Applies sales skills to engage and close opportunities with decision-makers. Turns opportunity over to implementation / consulting team.
ensuring that internal teams are aware of typical client challenges Deal construct : Help build and support commercial solutions for Managed Services solutions and design deals that meet client’s needs and ensure win / win solutions for both client and NTT Construct the managed services deal including the commercial modelling, negotiate contractual terms, mitigate legal risk and obstacles, and move the proposal to close to meet assigned quota Drive the sales process : Manage a pipeline of opportunities and create and document a shared strategy to meet sales target such as net new customer pursuit plans to land new logos, activities to achieve client satisfaction, minimize churn, cross-sell, upsell, revenue, and margin goals Collaboratively work with extended sales teams and commercial architects to successfully position the service and see the opportunity through to closure Partner with internal teams to ensure scope of work and proposals are tracked, managed and delivered on time Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders Ensure data is accurate based on sales reporting standards to provide data-driven insights Support the negotiation of deals with clients and lead the internal account management team to enable conclusion of services deals Contribute to the knowledge base of NTT’s solutions and services by sharing best practices, industry and technology trends with internal stakeholders and clients Participate in regional reporting cadence as it relates to regional performance and major deal reviews Knowledge, Skills and Attributes Required Demonstrate an understanding of and the ability to position NTT’s services offerings that may span multiple technology domains across Managed Services, Support Services, Consulting Services and Technical Services Solid understanding of platform delivered services and how to articulate the value of standardised, centralised and optimised services.
Conversant with a business outcome led approach to sales. Understand financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
Have the legal knowledge to discuss contracting with the client and understand how to position terms as a value exchange Understand each team member’s skills and knowledge and coach team members to drive team effectiveness Client-centricity coupled with problem solving.
an entrepreneurial mindset if key Natural team player ability to coordinate and liaise with delivery teams across multiple business areas Quick learner to understand any new solutions that are ready to take to market Required Experience You will need to demonstrate an impressive track record of managed services solutions to large enterprise accounts.
but especially the C-suite Strong experience of networking with senior internal and external people in the specialist area of expertise Experience in managing the entire sales process, contracting process and legal implications of a deal Demonstrated sales, client engagement and business development experience with requisite understanding of relevant markets and market penetration strategies Experience in managing the entire sales process, contracting process and legal implications of a deal Required Qualifications and Certifications A Degree in a Technical or Sales field are preferred but not essential Negotiation Skill methodologies such as Scotworks Solution Selling / SPIN skills Desirable : AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training or latest equivalent are also desirable What will make you a good fit for the role?
Standard career level descriptor for job level :
or a PhD or equivalent degree without experience; or equivalent work experience