Technical Support Representative - Korean
TeleTech
Mandaluyong, Metro Manila, National Capital, PH
2d ago

Experience unparalleled working culture. Join Kincentric's back-to-back Best Employer of the Year and deliver amazing with us everyday.

When everything’s connected, how we connect is everything At TeleTech, we connect technology with a personal touch. And we’d like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Bilingual Technical Support Representative - Korean with TeleTech jobs in Pioneer Career Hub, 2nd Floor, Robinsons CyberGate Plaza, Mandaluyong, Metro Manila, Philippines.

As a TeleTech Customer Experience Champion, You’ll Enjoy :

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes all the competitive pay, language skill premium, bonuses and benefits you’d expect and maybe a few you didn’t What You’ll be Doing Are you the one that everyone in family comes to when their printer, WiFi or any technical gadget is down?
  • Do you just seem to get’ computers and technology? You’ll be the difference between a customer experience being just average or an exceptional one.

    We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible.

    And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives.

    You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. On a typical day, you’ll

  • Consult with customers on technical support inquiries via a variety of communication channels that could include voice, email or chat
  • Maintain customer accounts and information
  • Respond to customer inquiries with active listening
  • Resolve customer technical issues with patience and understanding
  • Identify additional needs customers may have and help them to upgrade products or services
  • Positively participating in company events, in team meetings, and support your peers Why You? What You Bring Connections are everything here at TeleTech.
  • That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following

  • Bilingual in English and Korean
  • Conversational English verbal and written communication skills
  • Ability to thrive in a dynamic environment
  • Technical aptitude to troubleshoot computer peripheral products and support general customer service inquiries
  • Strong interest in technology, gaming and / or entertainment systems
  • Remarkably handy with MS Windows and other computer applications
  • Apply
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