Knowledge Specialist
Stefanini Philippines, Inc.
Pasay, Philippines
4d ago
source : Bossjob

Author and contribute knowledge articlesMonitor and maintain knowledge quality to documented standardsWork with subject matter experts to enhance effectiveness of available knowledgeProduce and analyze reports of knowledge base usage and effectivenessEngage in continuous process improvementPrepare troubleshooting, procedural and reference material in electronic format2-4 years of experience in support desk environmentStrong attention to detailExcellent written and oral communication skillsTechnical writing, editing and proofreading skillsKnowledge of HTML and Internet technologiesExperience working with relational databasesUnderstanding of JavaScript, SQL and VBA is a plus but not required

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