Urgent Opening! German Customer Email and Chat Support (Email & Chat)
J-K Network Services
Makati, PH
2d ago
source : Bossjob

Company Profile : This Company is the leading provider for global internet and technology companies. They service a wide range of industries including Back Office, Medical, and Transportation.

They have been in the Industries for over 10 years.

Position : German Customer Email and Chat Support

Industry : BPO Company

Location : Makati City

Salary : PHP 70,000 - PHP 75,000

Schedule : Shifting Schedule

Work Setup : Work Onsite

Benefits :

  • 13th Month Pay
  • Night differential
  • Government Mandated Benefits
  • Sick Leave
  • Vacation Leave
  • Free Visa Processing
  • Other benefits will be discussed by the client
  • Responsibilities :

  • Escalate more complex problems to appropriate internal resources
  • Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
  • Improve our products and services by providing insightful feedback
  • Build and maintain our internal systems and procedures
  • Efficiently and effectively communicate with users who contact us via our designated support channels.
  • Accurately identify, analyse, and resolve both technical and non-technical issues in a timely manner.
  • Providing feedback on the efficiency of the customer service process.
  • Requirements :

  • Open for Native and Non-Native German speakers
  • Proficient in German and English
  • Bachelor Degree holder
  • Customer Service experience in Healthcare Account is a big advantage
  • Experience working in multi-channel support organisations.
  • Must be willing to work in the Philippines
  • Recruitment Process :

  • Paper Screening
  • Basic Exams
  • Written Assessments
  • Initial Interview
  • OPS Interview
  • Client Interview

  • Register now on our website to be updated with our Bilingual Job Openings : https : / / jknetwork-jobs.com / register
  • Send your resume to : jkrecruit jp-network-e.com
  • Contact us for more inquiries :

    Mobile : (+ 63) 917-638-1992 (+63) 917-638-1962

    Sun / Smart : (+63) 969-321-0130

    Look for : Ms. Alena

    Visit our Facebook Page for more job openings and updates!

    https : / / www.facebook.com / European-and-Latin-American-Language-Opportunities-102485964649203

    Don’t forget to refer to your friends!

    We give a referral bonus for every successful hire.

    https : / / jknetwork-jobs.com / register?mode referer form

    Want to know the right job for you? Talk to us on our FREE Bilingual Career Consultation.

    https : / / goo.gl / o256BU

    Apply now and bring home an exclusive J-K Network Hoodie once you get hired from any of our clients!

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