Build business value by improving customer experience and business processes measured on various business metrics in all areas of customer operations.
Data can relate to call center, billing, network, customer survey, ordering, website, etc
Synthesize strategic insights and effectively communicate findings as reports for consumption by a senior management audience
Perform deep dive analysis, document and communicate findings, ensure that data feeds for reports are accurate
Design, develop and maintain critical scorecards and key performance indicators to support the sales organization and ensure the accuracy and integrity of the data
Understand, analyze, and report on data from every aspect of the business (customer ops, network, field, website, etc...
found in our various environments
Partner with managers, clients, and other stakeholders such as BI on report design approach and requirements, and then deliver quickly with high accuracy
Use SQL code to design ad-hoc or recurring datasets in order to answer business questions and drive value
Complete data audits of existing reporting against what the source tables show to check accuracy of other team member’s solutions
Maintain and expand your knowledge of reporting and current technology through training opportunities
Bachelors degree, or higher, or equivalent work experience in a discipline such as : BI, applied math, applied science / engineering, economics / econometrics, management science / operations research, psychology or related area
Experience with SQL, including stored procedures
Experience building SAS reports using proc SQL
Advanced knowledge of Microsoft Office environment and Tools
You have experience with SQL and data visualization tools (e.g. Tableau)