Product Specialist
Beckman Coulter Diagnostics
Makati City, Philippines
2d ago

1. Attain sufficient knowledge in the Diagnostics products so as to be able to work independently to provide :

  • application and technical supports / troubleshooting to end users and distributors
  • operation training to end users and distributors
  • product sales training to internal sales team and distributors staff
  • technical comparison studies between internal products against competition
  • presales support to sales team / distributors such as product presentation and preparation of tender documentation
  • calculate consumables consumptions and assist in inventory planning
  • 2. To facilitate bi-directional communication and the dissemination of tech application information to the end users, internal team and distributors

    3. Plan, coordinate and monitor the execution of technical implementation, e.g. reagent reformulation updates, software upgrades, product corrections, etc.

    4. Collect, analyze and share with internal staff, competition information and market dynamics.

    5. Support and coordinate new product launch activities, seminars, exhibitions and promotions or marketing as needed

    6.Work-out the technical or promotional material for regular distribution to customers and distributors Implement and assist in any related added responsibilities assigned by direct supervisor

    7.Implement and assist in any related added responsibilities assigned by direct supervisor

    Education

  • Degree or equivalent in Med Tech or Science related subject
  • Experience

  • Previous experience in a clinical laboratory or related commercial field in the same capacity in an international organization
  • Required Skill

  • Attain sufficient knowledge in the Immunoassay and Clinical Chemistry product-line so as to be able to work independently in conducting customers operation training and sales product training
  • Set-up a library of the Immunoassay and Clinical Chemistry technical application and marketing support material for local and regional support use
  • Be the liaison or key-contact between regional support staff and Brea, Chaska Tech Support in Chemistry, Immunology and Automation related issues;
  • to facilitate bi-directional communication and the dissemination of tech application info to the local team and customers and dealers in the region

  • Plan coordinate and monitor the execution of certain technical implementation, e.g. reagent reformulation updates, software upgrades, product corrections, etc.
  • Collect, analyze and share with internal staff, competition info and market dynamics
  • Support and coordinate new product launch activities, seminars, exhibitions and promotions or marketing as needed
  • Work-out the Immunoassay technical or promotional material for regular distribution to customers in Singapore and the region
  • Implement and assist in any related added responsibilities assigned by direct supervisor
  • Ability to monitor, analyze and evaluate product performance, oversee technical planning, customer training and implementing for Clinical Laboratory products
  • Ensure product knowledge and skills continually updates to carry out apps and technical support work.
  • Systematically gathers relevant information, considers a broad range of issues or factors
  • Effectively communicates with external contacts to ensure positive outcomes
  • Understands goals, objectives and barriers to achievement for defined area of focus
  • Uses understanding of the customer's needs and expectations to identify and suggest ideas or enhancements.
  • Searches for ways to increase customer satisfaction
  • Possess strong language proficiency in English
  • Preferred Skills

  • Demonstrate top tier communication and presentation skills
  • Strong interpersonal and customer handling skills and provide guidance or coaching within the team, customers and across functional groups.
  • Action Orientated and comfortable working in a fast-paced environment.
  • Be able to work under pressure, self-controlled
  • Strong motivation and initiative in making progress, goal oriented
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