Job Description :
The 3M Philippines GSC is looking for an HR Hire to Retire Representative to join our Hire to Retire Team. Here, you go! Main Duties & Responsibilities include, but are not limited to : Provides answers, solutions and recommendations for inquires related to HR processes / procedures by utilizing solutions provided by HR SMEs.
Including : phone inquiries, email / web tickets and walk-in inquiries, follow-up / resolution of escalated tickets, etc.
Identifies escalation trends and opportunities for process change and / or new solutions. Undertakes all actions required by system and updates Data Base continually.
Investigates and resolves problems and provides solutions which may involve a network of resources. Administers / advises IT navigation of supported functions this may include requesting access, granting access and advising clients through screen navigation.
Performs off-phone tasks supporting HR related functions as directed. Assists in identifying areas to improve communications and efficiency of operations and implementing changes.
Success Factors; PeopleSoft; SAP, Salesforce or other HR Systems Knowledge of languages : English Customer service skills Communication skills Detail oriented / accurate and thorough Profile Individual must be detail oriented, self-directed and have strong independent problem solving skills.
The ability to multi-task is inherent in the job responsibilities Strong communication skills and the ability to work in a team environment