APM Tech Support Professional
Honeywell
32nd Corner 3rd Avenue, Level 25 and 26 , The Curve BGC, Bonifacio Global City Taguig, Manila, CENTRAL LUZON, 1630, Philippines
2d ago

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise.

HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions.

Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

In this role, you would provide first level technical support to Connected Warehouse Enterprise Performance Management Software as a Service - customers globally.

You would ensure that defined service levels are met using processes, best practices and tools.

Key Responsibilities

  • Provide first-line technical support for incidents and request for fulfillments.
  • Support users providing basic training and resolving configuration issues.
  • Screen and proactively address events from monitoring systems.
  • Maintain and use ticketing, knowledge management and contact-center systems.
  • Interact with customers by e-mail, phone and / or collaboration tools.
  • Provide 24*7 on-duty or on-call support as required.
  • Escalate more complex incidents and request for fulfillments to second-level support.
  • Comply with applicable processes and policies.
  • Meet performance metrics.
  • Drive customer experience.
  • Perform all activities in a timely manner.
  • YOU MUST HAVE

  • Bachelor’s Degree in Supply Chain Management & Logistics, Reliability Engineering, Mechanical Engineering, Computer Science or related field.
  • Experience with or strong interest in IOT and SaaS solutions.
  • Excellent written and oral communication skills in English (minimum CEFR C2).
  • Readiness to work in foreign business hours like for example US Eastern (EST) Time Zone.
  • WE VALUE

  • Strong alignment with Honeywell Behaviors.
  • Successful completion of AZ-900 : Microsoft Azure Fundamentals certification.
  • Experience with or eagerness to learn about
  • oWarehouse operations

    oEnterprise Performance Management and Asset Performance Management

    oMaterial Handling Equipment

    oSupply Chain Control Towers

    oWarehouse Management Systems

    oLabor Management Systems

    oTransportation Management Systems

    oEnterprise Resource Planning

    oSite Reliability Engineering

  • Strong analytical and problem-solving skills.
  • Ability to deliver on complex and challenging situations.
  • Experience with or willingness working with customers in different time zones.
  • Willingness to work in 24*7 on-duty or on-call arrangements.
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