Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise.
HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions.
Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.
In this role, you would provide first level technical support to Connected Warehouse Enterprise Performance Management Software as a Service - customers globally.
You would ensure that defined service levels are met using processes, best practices and tools.
Provide first-line technical support for incidents and request for fulfillments.
Support users providing basic training and resolving configuration issues.
Screen and proactively address events from monitoring systems.
Maintain and use ticketing, knowledge management and contact-center systems.
Interact with customers by e-mail, phone and / or collaboration tools.
Provide 24*7 on-duty or on-call support as required.
Escalate more complex incidents and request for fulfillments to second-level support.
Comply with applicable processes and policies.
Meet performance metrics.
Drive customer experience.
Perform all activities in a timely manner.
YOU MUST HAVE
Bachelor’s Degree in Supply Chain Management & Logistics, Reliability Engineering, Mechanical Engineering, Computer Science or related field.
Experience with or strong interest in IOT and SaaS solutions.
Excellent written and oral communication skills in English (minimum CEFR C2).
Readiness to work in foreign business hours like for example US Eastern (EST) Time Zone.
Strong alignment with Honeywell Behaviors.
Successful completion of AZ-900 : Microsoft Azure Fundamentals certification.
Experience with or eagerness to learn about
oEnterprise Performance Management and Asset Performance Management
oMaterial Handling Equipment
oSupply Chain Control Towers
oWarehouse Management Systems
oLabor Management Systems
oTransportation Management Systems
oEnterprise Resource Planning
oSite Reliability Engineering
Strong analytical and problem-solving skills.
Ability to deliver on complex and challenging situations.
Experience with or willingness working with customers in different time zones.
Willingness to work in 24*7 on-duty or on-call arrangements.