Credit Specialist 1
TSI
Centris, Quezon City, Philippines
6d ago

Description

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base.

Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Principal Responsibilities

  • Provide prompt resolution to credit bureau inquiries by providing appropriate and accurate information.
  • Retrieve, process, and respond to Consumer Dispute Verification forms (CDV) from E-Oscar system.
  • Process all requests sent to the Credit Bureau mailboxes within the established department guidelines.
  • Update Automatic Universal Data system with accurate credit information.
  • Request system generated response letters to consumers regarding resolution of issues.
  • Follow up in a timely manner to ensure customer satisfaction.
  • Knowledge, understanding, and compliance with all Federal and Local laws and regulations.
  • Knowledge, understanding, and compliance with company policies and procedures.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.
  • Qualifications

  • High School Diploma required. Bachelor’s Degree or undergraduate, with relevant work experience preferred.
  • Previous credit reporting experience preferred.
  • Knowledge and understanding of regulations and guidelines impacting the Collections industry.
  • Knowledge and understanding the company’s policies and procedures preferred.
  • Proficient personal computer skills, including Microsoft Office.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to maintain the highest level of confidentiality.
  • Ability to work in a team fostered environment.
  • Ability to work in multi-tasked environment.
  • Ability to prioritize and organize work.
  • Ability to adapt to a flexible schedule.
  • Work Environment

  • Office environment.
  • Ability to lift and / or move 20 pounds with or without accommodation.
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