Customer Service Representative
LanceSoft Philippines
Cebu, Philippines
5h ago

LanceSoft’s mission is to establish global cross-culture human connections that further the careers of our employees and strengthens the businesses of our clients.

We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias.

We provide Global Workforce Solutions with a human touch.

We are appreciative and thankful to the clients and employees we work with every day that have made us a respected global workforce provider.

We want the experience to be worthy of your investment, whether that investment is in capital, time, reputation, education, or skills you've acquired.

We want to do right by you, create stories that you'll share with your friends, colleagues and peers.

LanceSoft is built upon four pillars : Purpose, People, Performance and Partnerships. In undertaking these principles, we acknowledge our responsibility to adhere to them.

These core pillars are who we are, and where we come from. They are what we base our decisions on. They frame how we interact with our clients, our vendors, our community, and ourselves.

They form our culture and shape our relationships and our work.

The Role

Job duties and responsibilities :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Qualifications :

  • You have a Bachelor's degree in Nursing and / or Pharmacy
  • You have at least 6 months of clinical experience
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have a good English communication skills
  • Fresh graduates are welcome to apply
  • What's on Offer?

  • A role that offers a breadth of learning opportunities
  • Opportunity to make a positive impact
  • Work alongside & learn from best in class talent
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