PROVISIONING SPECIALIST

KMC Solutions

Taguig City, PH

3d ago

DUTIES AND RESPONSIBILITES :

Point of contact for all provisioning related inquiries from various Business Partners (Sales, Support, customer)

Ensure provisioning of all customer accounts occurs in accordance as per company policy and within SLA guidelines

Diagnose provisioning issues and escalate to Customer Support or Engineering as needed and driving issue to resolution

Become Subject Matter Expert on all aspects of Provisioning and becoming trusted partner to Business partners

Excellent customer service provided to both internal and external customers via email, phone, and other means of communication

Ability to multitask and juggle multiple tasks and execute based on urgency and priority seamlessly

Perform ad hoc reporting and analysis as related to provisioning as requested

SKILLS AND QUALIFICATIONS :

Candidate must possess at least a Bachelor's / College Degree , Finance / Accountancy / Banking or equivalent.

1-2 years relatable experience (Billing, Order Management, Provisioning)

Software provisioning experience is a plus

Ability to work independently

Excellent Communication Skills - oral and written

Experience in SaaS industry is a plus

Commitment to excellent Customer Service

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