Collection Specialist (OTC)
S&P Global
Pasig City , PH
3d ago

The Impact : This is S&P Global Credit and Collections team

The Career Opportunity : Working with the global team and clients.

The Team / The Business : The team is responsible for the collection of all accounts receivable.

Your Skills : Carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

Other Role / Duties :

  • Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
  • Enforcing Policies and procedures related to payment, cancellation and suspension / termination of customer services
  • Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms / procedures, payment histories, statements of account, etc.
  • Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
  • Working with other business teams including Sales, Order Management and Client Services to solve customer issues that could hinder payment
  • Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
  • Assisting in the maintenance of customer contact information
  • Performing other related tasks as required
  • Assist in mutual support and knowledge sharing of the global Credit and Collections team
  • Required Skills

  • Bachelor's degree in Financial Management or any related course
  • With minimum 3 to 5 years experience in B2B Collections , advantage with European and North America region
  • Strong background in collections, customer Service, or billing processing
  • Strong background in reporting using MS Office Excel
  • Excellent problem solving skill
  • Commitment to excellent customer service
  • Strong attention to detail, goal oriented
  • Ability to prioritize and manage multiple responsibilities and meet deadlines
  • Office location : Tiendesitas, Pasig
  • Shift schedule : Mid and Night shift but flexible to schedule based on business needs
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