NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.
NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Key Responsibilities and Qualifications
The Configuration Analyst is responsible for providing technical services and processes to meet client needs.
The position involves daily interaction with clients and team members to execute service delivery and to address any issues and concerns.
New hire will provide configuration services in multiple NCR software applications; Configuration Center, NCR Back Office, Aloha Online Ordering, Order Point, Vital Cast on Center and NBO for NCR’s Aloha product suite, including Aloha Quick Service and Aloha Table Service.
The work hours after the completion of training will be assigned dependent on the client assignment. Work week is Monday through Friday.
This position is on 1st shift that starts at either at 4 : 00am or 9 : 00am local time.
Will execute configuration changes to Aloha products in response to new client promotions, pricing changes, or other updates that directly affect the in-store operation of the Point-of-Sale system.
Will execute configuration changes to software in response to a client’s supply-chain or labor-management related updates.
Serve as subject matter expert to clients and team members with respect to their given Aloha solution, its configuration, and its implementation.
Troubleshoot issues that arise from clients and other team members and escalate appropriately.
Maintain responsibility for the execution of project plans.
Be able to work in a diverse team including individuals in other countries, of various technical and process skill levels.
Identify areas for internal process improvement.
Serve as a backfill for other team members during peak times or when staff availability is minimal.
Other job-related duties as assigned.
Fluent in English. Must be able to speak, read and write in English.
Additional languages beneficial;Spanish, Mandarin,and Thai.
Must have IT experience in database management or similar IT job experience.
Offers of employment are conditional upon passage of screening criteria applicable to the job.