Job Description : Are you interested in handling projects for process improvement? Then you might be the one we are looking for! Duties and Responsibilities : 1.
Responsible for overseeing the call center and center operations. 2. Develop improvement plan to align efficient business operations with customer experience.
3. Prepares feasibility studies / evaluation of new services to be introduced to centers. 4. Facilitates communication between management, Operations Department and centers and prepares center visit reports. Minimum Qualifications :