Require L2 resource with relevant experience of 3 to 5 years and proficient in Windows Server AdministrationPerform Level 2 Administration on VMware related tasksGood scripting knowledge especially windows PowerShellHave basic knowledge on IIS, Citrix.
Have good knowledge on ITIL Fundamentals. Past experience on Incident, Change and Problem Management in current work profileProvide day-
to-day end-user support with a high level of customer service. Working in conjunction with support groups, end users and vendor’s resources to troubleshoot and quickly resolve hosted application errors.
Create, upgrade, and maintain scripts required for system management, backups and automation at the same time maintain systems documentation including procedures, guidelines and policies.
Work on service requests of one or more types performed by the team based on the agreed SLA.Manage or participate in projects with diverse stakeholders Bachelor's degree in Computer Science, or other related coursesMicrosoft Azure CertifiedStrong analytical, teamwork and customer engagement skillsOpen to schedule that will include both standard working hours and swing / mid-shift.