KYC Department Head
ING Group
Manila, Philippines
2d ago

KYC Department Head is a person identified to have the knowledge, skills, and experience in operations management. The primary objective / goal of the KYC Department Head is to oversee and ensure a consistent high service performance delivery of the KYC services to the stakeholders through capacity planning and monitoring, data analytics, process refinement and evaluation of customer feedback to address issues / improve quality of processes.

If you are good at :

  • Managing people and has a moderate to extensive level of experience in managing managers.
  • Managing an operational department. Accountable for the performance and results of the department which executes multiple operational processes for a functional area at a medium to complex level of complexity.
  • Ensuring compliances with the rules and procedures that are prescribed by Risk and Compliance.
  • Looking after the internal and external audits while overseeing the departmental budget.
  • Acting as a coach and mentor for the team leads and is responsible for the development of the department.
  • Being accountable for the department plans, process and change management, business priorities, resource allocation and policy formation.
  • Decisions are guided by resource availability and functional objectives.

    If you are :

    A professional and mature individual displaying the following behaviours :

  • Is a team player who is able to work in a dynamic and changing operational landscape with different stakeholders, most of them situated abroad.
  • Department provides services to locations in multiple time zones and resource planning must be flexible and / rotating.

  • Has a competent proficiency level of the processes and products and understands the complex process environment to ensure maximum efficiency.
  • Receives general guidance and oversight from their reporting line. Understands the mission and vision of the company and how the department contributes to that.

  • Has extensive experience with KYC, AML, CDD, EDD, and FATCA
  • If you can :

  • Handle a team of 50 FTEs
  • Coordinate well with your stakeholders
  • Oversee and ensure a consistent high service performance delivery of the KYC services to the stakeholders through capacity planning and monitoring, data analytics, process refinement and evaluation of customer feedback to address issues / improve quality of processes.
  • Provide process improvements. Knows how to deal with escalations for complex and high risk issues. Advises strategic management on measures / solutions.
  • Provides permanent solutions.

  • Daily coordinates and monitors all mid-term tasks and activities to be executed in accordance with the Service Level Agreement’s, KPI’s and applicable procedures.
  • The tangible outcomes of the execution will be visible on mid-term. Set priorities.

  • Know how to have the right people at the right time at the right place, which means anticipating on the attrition via active succession planning in the department / function and by hiring new staff.
  • If you’d like to work with :

  • Stakeholders from across the APAC or EMEA region
  • Work closely with the CDU Head / SMEs in determining the training requirement needs of the staff both on the technical skills aspect and personal development
  • If you want to :

  • Work in downtown BGC, the country’s economic center
  • Enjoy competitive compensation and allowances
  • Be part of one of the most innovative and exciting digital bank in the world
  • Be part of a diverse, creative, and energized team
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