KYC Department Head

ING Group

Manila, Philippines

2d ago

KYC Department Head is a person identified to have the knowledge, skills, and experience in operations management. The primary objective / goal of the KYC Department Head is to oversee and ensure a consistent high service performance delivery of the KYC services to the stakeholders through capacity planning and monitoring, data analytics, process refinement and evaluation of customer feedback to address issues / improve quality of processes.

If you are good at :

Managing people and has a moderate to extensive level of experience in managing managers.

Managing an operational department. Accountable for the performance and results of the department which executes multiple operational processes for a functional area at a medium to complex level of complexity.

Ensuring compliances with the rules and procedures that are prescribed by Risk and Compliance.

Looking after the internal and external audits while overseeing the departmental budget.

Acting as a coach and mentor for the team leads and is responsible for the development of the department.

Being accountable for the department plans, process and change management, business priorities, resource allocation and policy formation.

Decisions are guided by resource availability and functional objectives.

If you are :

A professional and mature individual displaying the following behaviours :

Is a team player who is able to work in a dynamic and changing operational landscape with different stakeholders, most of them situated abroad.

Department provides services to locations in multiple time zones and resource planning must be flexible and / rotating.

Has a competent proficiency level of the processes and products and understands the complex process environment to ensure maximum efficiency.

Receives general guidance and oversight from their reporting line. Understands the mission and vision of the company and how the department contributes to that.

Has extensive experience with KYC, AML, CDD, EDD, and FATCA

If you can :

Handle a team of 50 FTEs

Coordinate well with your stakeholders

Oversee and ensure a consistent high service performance delivery of the KYC services to the stakeholders through capacity planning and monitoring, data analytics, process refinement and evaluation of customer feedback to address issues / improve quality of processes.

Provide process improvements. Knows how to deal with escalations for complex and high risk issues. Advises strategic management on measures / solutions.

Provides permanent solutions.

Daily coordinates and monitors all mid-term tasks and activities to be executed in accordance with the Service Level Agreement’s, KPI’s and applicable procedures.

The tangible outcomes of the execution will be visible on mid-term. Set priorities.

Know how to have the right people at the right time at the right place, which means anticipating on the attrition via active succession planning in the department / function and by hiring new staff.

If you’d like to work with :

Stakeholders from across the APAC or EMEA region

Work closely with the CDU Head / SMEs in determining the training requirement needs of the staff both on the technical skills aspect and personal development

If you want to :

Work in downtown BGC, the country’s economic center

Enjoy competitive compensation and allowances

Be part of one of the most innovative and exciting digital bank in the world

Be part of a diverse, creative, and energized team

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