Let’s start by saying this : forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently.
A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?
In this position, your main objective is to help customers who have used our clients’ services, and who now need help with the delivery of goods that were purchased online.
You do this by mostly answering phone calls, emails and providing chat support.
Before you even start, we will make sure that you get a complete, and detailed training, to get you started on your way. After that, you’ll have your Operations Manager to help you do your job well, and your Team Lead will be there to make sure you are comfortable and happy in your job.
Job requirements :
We offer :
5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages.
We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.
As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and / or Instagram.