Partners & Ecosystem Partner Success Lead Finastra : Who are we? We are one of the world’s largest FinTech’s, with a team made up of over 10,000 superstars, serving more than 8,500 customers across 130 countries We’re an energized bunch, who love to be at the forefront of innovation.
We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.
How do we do this? With a heritage and portfolio spanning the entire banking sector, we have used our expertise to create a unique platform-based approach for the world of financial services.
Partnering with global players like Microsoft, Accenture, Salesforce and more, to create an open and inclusive development environment.
An environment that cultivates ideas, maximizes creativity, and enables innovation. We believe that the future of finance is OPEN.
By focusing on OPEN collaboration, supported by our OPEN platform, our OPEN ecosystem and an OPEN and inclusive culture, we can be OPEN for good.
Together, we can ensure financial inclusion and open innovation for everybody. The Future is OPEN. Our Mission and Vision : Our vision is to unlock the potential of people and businesses by creating the #1 open platform for innovation in the world of financial services.
Our mission is the journey we are on to deliver this vision, and we are well underway, having launched FusionFabric.cloud in 2019.
Already recognised as a secure, industry-leading cloud platform, we’ve partnered with the largest and most vibrant partner and developer ecosystems to create a hugely scalable environment that fosters collaboration and rapid innovation for all.
Inside Finastra, our ambition is to be the most loved and inclusive fintech in the world. Our people across the globe are diverse, talented and open.
And we are always looking for the most creative and inspiring minds to join the team. Whoever you are, you’re welcome at Finastra.
Come and join us - make our home your home and open the world of finance! What will you contribute? The Partner Success Manager is responsible for leading the onboarding and enablement of Reseller Partners to ensure their time to proficiency and success in sales, delivery and support of Finastra’s software solutions.
The Partner Success Manager will leverage Partner data to track onboarding and enablement progress, and proactively engage with Partners to maintain momentum and course correct as required.
A critical relationship management role, the Partner Success Manager will build trusted relationship with key stakeholders within Finastra and the Partner organization to facilitate resolution of queries and issues, and ensure that pre-defined milestones and KPIs are met, and that Partners are successful.
Objectives : Manage the onboarding and enablement progress of assigned Reseller Partners Continuous engagement with assigned Reseller Partners to develop a deep understanding of their Finastra business and enablement needs Ensure Partners are meeting their business plan objectives Responsibilities & Deliverables : You will be onboarding and enabling Reseller Partners, including : Onboarding new Reseller Partners to Finastra FusionOrbit program, and ensuring they are leveraging Finastra’s processes and tools Facilitating successful completion of the Reseller Partner’s learning journey and required certifications Work cross-functionally to ensure a successful onboarding completion Building an effective and constructive relationship with the Partner to understand their enablement needs and proactively engaging with Partners to provide guidance and support Keep your Partner Portfolio up to date on the latest Finastra news Responding to queries and facilitating resolution of business related issues for existing Partners Leading Quarterly Business Reviews Monitor defined KPIs with the Partner Deliver critical information to the Partner Reseller team regarding progress and issues Required Skills and Experience : A strong verbal and written communicator capable of building trusted relationships both inside and outside the organization Ability to guide, lead and influence key stakeholders High sense of accountability and motivated to take initiative and ownership Demonstrated ability to think strategically and analytically about business, product, and technical challenges Teammate with a natural proficiency for partnership across functions and organizations.
Results-oriented with a growth mindset in light of resource constraints, competing priorities, and aggressive timelines Collaborates effectively with others to achieve goals and to drive results Experience of working in a multi-country / multi-cultural environment.
High levels of energy, resilience and emotional intelligence Hardworking and passionate : it’s not just what you do but how you do it Qualifications : Bachelor’s degree 5+ years managing relationships Strong computer skills including Microsoft Office Suite (Word, PowerPoint, Excel) and Salesforce is a plus