Manager, Customer Retention Renewal
Fort Bonifacio, Taguig, Philippines
4d ago


SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses.

Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments.

SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.


  • Attaining monthly & quarterly targets for on-time renewals and overall renewals
  • Utilize NetSuite and Salesforce as sales management productivity tools and maximizing its use within the
  • Providing timely and accurate business forecasts to Renewal and Executive Management
  • Building and effectively leading a Renewal Sales & Customer Retention team through hiring, training, development, and daily goal / objective setting
  • Managing direct and channel partner business transactions
  • Working alongside and developing business relationships with new and existing channel partners in your local region
  • Working closely with and developing relationships with other cross-functional management teams in marketing, product, sales, support, and finance operations
  • Executing on appropriate internal and external processes
  • Ability to lead by example and step in where needed to negotiate and move time frames, closing sales with a very high customer experience while teaching your team along the way
  • Ability to thrive in a fast paced, high volume sales organization while keeping culture top of mind
  • Qualifications

  • Amenable to work night shift
  • Minimum of 5 years in technical inside sales or account management role with demonstrated achievement
  • Minimum of 3 years with enterprise sales experience working in the North American commercial market
  • Minimum of 3 years management experience in a global commercial organization
  • Enterprise sales experience working in the EMEA market is a plus
  • Experience with NetSuite & Salesforce is a plus
  • Ability to lead, motivate and execute with a team
  • Proven ability to recruit, train and scale against aggressive growth targets
  • Demonstrated ability to work in a fast paced, ever changing environment
  • BS / BA required.
  • Must possess strong leadership skills and the ability to build and motivate a team to ensure both short and long-term goals, objectives and targets are met
  • Ability to understand sales numbers and manage to daily metrics
  • Ability to make daily adjustments to maintain velocity and momentum
  • Ability to understand and communicate business concepts within and outside the company
  • Ability to adapt to changing business issues and requirements
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