Tier 2 Technical Associate
Peak Support
Metro Manila, Philippines
5d ago
source : HireMe.ph

Peak Support, a rapidly growing outsourcing firm serving some of today’s most innovative companies, is seeking an exceptional Tier 2 Technical Associates from the Philippines to join our growing team.

This is is an entry-level position that plays a critical role in supporting our user base on operational utilization, website navigation, and functionality, as well as issue troubleshooting.

You will be providing Level 1 and Level 2 Support directly to our user base via our ticketing system. This role is essential in helping our customers quickly and successfully utilize our cloud-based application portfolio and technology to drive results for their businesses.

Required Skills and Experience below :

  • Computer Science or Information Technology background (Preferably BS, but equivalent work experience also accepted)
  • Exposure to programming languages, their structure, syntax, and logic
  • Experience in Ticket management that involves running database queries, troubleshooting systems, following defined procedures
  • Experience in Virtual machines
  • Knowledge in SQL
  • API + EDI Management (JSON)
  • Experience with T2 support
  • Bug + Error management Network + software engineering
  • Network + Software engineering experience
  • Azure cloud experience is a big plus
  • Strong English skills
  • Security clearance required
  • PERSONAL SKILLS :

  • People-oriented enjoys interacting with people and working on group projects
  • Adaptable / flexible enjoys doing work that requires frequent shifts in direction
  • High-stress tolerance thrives in a high-pressure environment
  • Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we now have approximately 500 team members in the Philippines and the U.

    S. You can review our mission, vision, and core values here : https : / / www.peaksupport.io / about / .

    Why Peak Support?

    If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves.

    We have been profitable from day one and we are proud that nearly 100% of our clients have come from referrals.

    We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members.

    We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers.

    Peak Support is actively working to create a diverse, equitable, and inclusive company. You can read our response letter about Black Lives Matter here : https : / / tinyurl.

    com / yxl6srpd. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

    Work from Home PLUS

    Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

    Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

    When it’s safe, we get together in person. We host an annual summit that brings together all of our Philippines team members, as well as regional meetups.

    We believe that building offline relationships is critical to successful online work.

    Technical requirements include :

  • Good computer setup with Chrome browser
  • legitimate Windows 10 OS
  • minimum of 8gb RAM
  • minimum processor : i5 4th Generation, AMD A8 5000 series, or higher
  • Stable wired high-speed internet connection (at least 10-20Mbps)
  • Install a centralized device management software (company provided) to your computer for account security purposes
  • A stable power supply in your area
  • Noise cancellation headset
  • Skype account
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