Business Analysis Specialist
Amdocs Inc.
Manila, Philippines
1d ago

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

The Business / Systems Analysis Specialist has a broad and deep knowledge of customers' business environments, operations, relevant regulatory, compliance, and governance frameworks as well as industry standard processes, key trends, customer segments, and lines of businesses.

He / she leverages this knowledge and experience to advise on, gather, and define business and system requirements and processes that best reflect customer needs, based on product capabilities and best practices.

What will your job look like?

  • You will act as a trusted advisor to the customer; Advise on, gather and define current and future business requirements that best reflect customer needs, based on product capabilities and best practices, ensuring high business value and influencing the interconnections between the business processes, technology, data and people.
  • You will lead the customer to optimal solution, see the overall picture while maintaining a level of detail appropriate to the context;
  • Leverage deep business and technology knowledge and experience, using this experience and intuition to identify requirements, assess capability gaps and propose possible solution approach and / or new capabilities that the project, iteration or work effort should deliver.

  • You will create strong relationship with the customer IT and business stakeholder group at the most senior levels of the organization and is familiar with customer IT plans, budget and business roadmaps.
  • You will lead E2E solution domain and take full responsibility for own work; Lead the work of other internal or external BAs and users (indirectly / matrix);
  • May provide quality review of BAs work to ensure that the business analysis work is of sufficient quality to meet solution objectives and deliver business value;
  • Manage requirements traceability and prioritization.

  • You will collaborate with project / line / solution manager on the planning and estimation of BA activities; Monitor BA activities, develop and manage requirements management plan;
  • and serve as the internal business analysis expert.

  • You will be responsible for developing and managing practices and standards and IP within the unit / organization.
  • Required Skills & Experience :

  • At least 10 years of experience in Telecom industry and / or IT industry, with at least 5 years of practical experience in Business / Systems Analysis, working with customer on requirement and business processes definition, in a variety of complex situations.
  • Customer-facing experience : ability to lead and facilitate sessions, resolve conflicts, and present solution using various methods (presentations, demos, business processes etc.)
  • Wide knowledge & experience in set of products & master in E2E Business processes at least in one, if not most business domains
  • Wide experience in stakeholder / client management
  • Experience in BSS and AWS is preferred
  • Computer Science Degree or Industrial Engineering & Management - Information System
  • Why you will love this job :

  • You will be able to use your specific insights and deep knowledge of customers’ business environments to influence decisions impacting customer to optimal solution design.
  • You will be a key member of a global, dynamic, and highly collaborative team with various possibilities for personal and professional development.
  • You will have the opportunity to work in multinational environment for the global market leader in its field.
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