Bilingual Mandarin Analyst - 25k Basic Pay ghsjbl
Global Headstart Specialist
Quezon, PH
5h ago
source : Jobs Bulletin

Let us help you get a HEADSTART on your career!

Job Descriptions :

This position is responsible for handling inbound calls, e-mails and / or chat with the goal of ensuring resolution of customer issues.

The candidate is expected to be an effective communicator in both Mandarin and English.

  • Resolve customer complaints via phone, email, or social media
  • Assist with placement of orders, refunds, or exchanges
  • Utilize computer technology to handle high call volumes
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Job Requirements :

  • Graduate of any Bachelor’s Degree course
  • Open to Native and Non-Native Speakers
  • Must be fluent in both English and Mandarin
  • Must know how to read and write Chinese characters
  • Resourceful and quick to adapt to changes
  • Proficient in Microsoft programs including but not limited to Excel, Outlook and Word
  • Willing to work shifting schedule
  • Willing to work ASAP
  • Note :

    We can't entertain walk-ins for this position. Kindly wait for our invitation once you have sent us your resume.

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