Retail Associate
Valiram Group
3d ago

Position Summary

  • Drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences consistent with the brand vision.
  • Promotes a high performance selling culture by inspiring, supporting and mentoring peers.
  • Key Performance indicators :

  • Contribute to delivering sales targets
  • Achieve personal sales targets
  • Support conversion increase
  • Deliver bra business to plan 50% of VSL
  • Achieve high Mystery Shopping results 90% personal score
  • Achieve ATV target
  • Key Areas Of Responsibilities

  • Drives top line store sales and growth by personally selling to customers
  • Moves with intention throughout the store, connecting with multiple customers
  • Proactively engages with customers, reads cues and responds effectively
  • Creates a memorable connection by asking effective questions to identify customer needs and make compelling bra and additional product category recommendations
  • Uses confident selling statements and is effective at overcoming customer objections
  • Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
  • Displays expert product knowledge and takes initiative to elevate personal and peer knowledge of product categories
  • Participates in sales goal setting with manager and tracks individual performance towards the goal
  • Converts returns, offers and other promotions into larger sales
  • Delivers a friendly and efficient cash wrap experience processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed.
  • All associate roles at Victoria’s Secret are responsible for :

  • Driving top line store sales results and growing the business through action and productivity
  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our Best at Bras culture
  • Creating customer awareness of programs available to them, (i.e. Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicable
  • Setting personal goals and tracking individual and team performance to the goals
  • Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
  • Taking initiative to recover and replenish merchandise, so it is available to sell
  • Understanding and adhering to visual merchandising brand standards
  • Assisting in housekeeping of sales floor and communicating maintenance issues
  • Keeping an awareness of, and building personal capability in, loss prevention
  • Reinforcing store strategy to reduce shrink
  • Supporting all activities related to providing a safe working environment
  • Understanding and demonstrating Company values
  • Success Measures (as applicable) :

  • Sales Comps (Likes)
  • Bra Comps (Likes)
  • Sales Per Hour (SPH)
  • Dollars Per Transaction (DPT)
  • Transactions Per Hour (TPH)
  • Bra Percent (%)
  • Reporting Relationships

    Primary : Category Lead

    Secondary : Customer Experience Manager


    As an employee of Valiram Group, I acknowledge my responsibilities to abide by Valiram Group’s Code of Conduct and all applicable Valiram Group’s policies, procedures, standards and guidelines.

    I am also aware of the consequences of non-compliance.

    Position Specification

    Personal Attributes :

  • Exhibits an authentic desire to exceed the customers’ expectations
  • Persuasive, builds enthusiasm, and inspires the customer to buy
  • Proven ability to meet or exceed sales goals preferred
  • Demonstrates a sense of urgency
  • Has a healthy, competitive spirit, while maintaining a team focus
  • Is resilient and bounces back quickly from setbacks
  • Pursues opportunities to take on more responsibility
  • Seeks out coaching from leaders and peers to improve productivity; leads own learning
  • Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
  • Languages :

  • Fluent English both in written and spoken. Knowledge of other language is added advantage
  • Looking for a career in the latest trends and hottest styles? Send us a copy of your video resume and / or paper resume to : careers.macau

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