As a Global Project Billing Junior Supervisor you will be responsible for managing a team to support client billing for the business, serving the North America, EMEA and APAC regions.
Global Project Billing is part of the Contract to Cash (CTC) process and its purpose is recognizing revenue for the company and billing clients.
The end-to-end billing process is not contained solely within the shared service centres of Willis Towers Watson Global Finance Services, but rather is an intricate cooperative effort among consultants, field finance, and Willis Towers Watson Global Finance Services.
The Global Project Billing Junior Supervisor will play a critical role in coordinating work as it flows among these organizations.
Performance Objectives : Excellence
Understand policies and procedures for the Contract-to-Cash process and ensure compliance with GAAP, Regulatory and internal controls
Manage project billing at the center which entails the following
Providing support to consultants for the end-to-end billing generation process
Entering events into Project Accounting as imported from system sources (e.g. Oracle OTL, AP) and process invoice and revenue adjustments (e.
g. write-ups, write-downs, gains & losses) off Work-in-Progress (WIP) report reviews from consultants
Ensuring draft and final bills are generated, approved by the consultants and dispatched in a timely manner
Respond to and resolve billing inquiries from consultants and clients
Review audit reports to ensure billed amounts and A / R amounts reconcile, and revenue is recognized properly
Provide guidance to team on all revenue recognition / fee structure scenarios and aid in day-to-day processing as necessary
Manage process by which work is tiered, gated and routed; manage support team assignments for specific clients
Serve as an escalation point for exceptions and make approval decisions as per Delegation of Support internal and external audits
Ensure all work is performed in accordance with targets
Plan and organize work so that Service Level Agreement objectives are realized.
Manage a high performing team that maintains a strong client service focus and culture :
Plan and organize team’s work
Provide regular and effective performance feedback
Identify and ensure the training and development needs of Billing team members are met
Plan and define performance goals with SSC Leadership to set overall and team-level performance measures and goals
Foster a client service culture and instill a work ethic that includes collaborative thinking
Manage client expectations on a daily basis, and work to resolve issues
Measure the performance and operational processes against goals
Provide input to support definition of / revisions to service measures and service targets
Identify billing process improvement opportunities and best practices
3+ years experience working in credit or collections
3+ years working in Order / Contract-to-Cash
2+ years supervisory experience
Oracle Project Accounting, Accounts Receivable
Professional Services (e.g. consulting, auditing, project-based) industry experience
Ability to develop advanced understanding of the Willis Towers Watson contract structures / revenue recognition policies
Skilled in customer service interactions / ability to communicate with professional image / customer-focused mindset through various channels (e.
g. phone, e-mail, etc.)
Familiar with best practices in the field of billing
Strong understanding of project accounting processes
Ability to resolve exceptions and disputes
Ability to work well under pressure and meet deadlines
Ability to delegate and coordinate the performance of work activities
Proven experience effectively working with direct reports on career development and making a positive impact on team morale, sense of belonging and participation
Strong knowledge of MS Excel
Proficiency in MS Word, Access, and PowerPoint
Bachelors degree in Accounting, Finance or related field
Equal Opportunity Employer