Bilingual Client Relations Specialist (Mandarin-English)
Wonders Corporation
Pasig City, 00, ph
1d ago

Job Information

Work Experience 1-3 years Industry Customer Service Salary 110000 City Pasig City State / Province National Capital Region (Manila) Zip / Postal Code 1604

Job Description

The people we look for to be our Mandarin / English Bilingual Client Relations Specialists must

demonstrate several key attributes in order to be considered for this position. Included in this list are the following :

  • Mandarin Chinese speaking / typing ability
  • Professional fluency in English
  • A quick and willing learner that can master all details of our product and call taking techniques
  • Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
  • Passion for helping others. Takes great satisfaction in seeing our clients’ business succeed
  • The intelligence to recognize areas of improvement in the company, and the ability to
  • articulate / execute them
  • Ability to work well under high pressure and can think quickly on his / her feet. Able to connect
  • with clients over the phone and make them feel comfortable
  • An innate motivation to service our clients the best possible way
  • Strong work ethic and a can-do attitude
  • Has superb verbal and written communication skills
  • Basic Purpose and Scope of the Position Responsibilities :

  • Responsible for answering clients’ questions over the phone
  • Handle escalated customer interactions in a call center with the goal of giving excellent service and customer satisfaction, ensure customer retention, and increase business for our clients
  • Work with other co-workers to meet the needs of the company and clients
  • Other duties as assigned
  • Requirements

    Minimum Qualifications :

  • College Degree or equivalent work experience
  • Prior experience in call centers is a plus
  • Fresh Graduates are welcome to apply
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