Data and Research Analyst
SCORE Silicon Valley
Manila, National Capital Region
2d ago

Job Description

About Enterprise Global Services :

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website

Department Overview :

Corporate Philanthropy and Community Relations (CPCR) operates as the link between the company and the communities we serve by leading enterprise strategies and programs that support the company goal of becoming the financial services leader in corporate citizenship.

About the Role :

The team is responsible for the Wells Fargo Foundation, community relations and collaboration with local and national nonprofits, sustainable housing and community programs, team member volunteer and philanthropy programs, and the Hands on Banking financial education program.

Responsibilities :

  • Performs a variety of operational tasks for a moderately complex to complex process or functions
  • Takes accountability for entire process from receipt of work to resolution and closure
  • Tasks require coordination of information among various operational areas and customers
  • Uses multiple online systems
  • Duties may include : Receiving and reviewing incoming work Contacting appropriate resources as neededEntering transactions into CRT / PCVerifying accuracyBalancing general ledger accountsResolving complex customer issues using multiple resources and records
  • Preparing, editing, distributing, and / or correcting specialized and / or complex documents
  • Works under general supervision following established procedures
  • Exercises some judgment within guidelines
  • Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed
  • Market Skills and Certifications

    Essential Qualifications :

  • Candidate must possess at least 2 years in college or a Bachelor’s degree, any field
  • Candidate must have 1+ years of experience handling back office processing up to, and including but not limited to, customer service delivery
  • Candidate must have good communications skills and keen to details
  • Must be willing to work night shift and in McKinley Hill, Taguig
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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