Analyst WFM Report Developer
Concentrix Catalyst
PHL Quezon City
3d ago

Job Title :

Analyst WFM Report Developer

Job Description :

The Analyst, WFM Report Developer is responsible for using industry recognized reporting tools to develop, implement and support both client and internally focused reporting solutions.

They will contribute to the creation of design specifications and provide guidance on the feasibility of developing proposed solutions.

They will monitor production of such reporting solutions and resolve issues in a timely manner.

Key Responsibilities and Duties :

  • Participate in solution design discussions, contributing recommendations on how report requirements can be met
  • Effectively follow design specifications and determine how they will approach development of proposed solutions
  • Independently develop fully automated and self-service reporting solutions
  • Design and develop simple data schema's to support the efficient production of reports
  • Ensure all development adheres to the team's development framework
  • Implement solutions following the appropriate code and change control processes and tools. Complete all corresponding documentation
  • Monitor production of own and other team members solutions ensuring production issues are quickly identified and analysed
  • Identify and correct production processing errors related to overall team responsibilities and work independently in general support of production systems.
  • Communicate effectively with Report stakeholders in relation to report outages and data governance issues
  • Take ownership of data quality and data governance by working with report stakeholders to define business rules for report production
  • Understand potential drivers behind data quality issues and is able to independently investigate and / or leverage appropriate resources effectively to resolve even complex issues that occur
  • Contribute to and produce documentation that supports end user knowledge of reporting solutions delivered
  • Develop expertise in specific data subject areas within the data warehouse and provide support to the development team in these areas by sharing knowledge through documentation, posts, Wiki entries and training
  • Candidate profile :

  • Bachelor's Degree in related field from a four-year college or university with 2 - 4 Years of Experience preferred
  • Sense of professionalism and ability to develop relationships.
  • Strong attention to detail.
  • Self-starter, sense of urgency, and works well under pressure.
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
  • Proficient in Microsoft Office.
  • Strong communication skills, both written and verbal.
  • Experience of working in a data warehouse environment, with a strong understanding of relational databases
  • Competent in creating accurate and efficient SQL queries using written code
  • Is able to design and develop key database objects such as tables, views, functions and procedures
  • Competent in automating the extraction, transformation and load (ETL) using tools such as Microsoft SQL Server Integration Services (SSIS)
  • Ability to write scripts that customise the layout, format or function of reports using common languages such as C# or .Net
  • Competent in developing web based self-service reports and Dashboards using tools such as Microsoft SQL Server Reporting Services (SSRS) and Power BI
  • Experience of multi-dimensional solutions using Microsoft SQL Server Analysis Services (SSAS) would be an advantage
  • Must have at least a 2 years' experience working on report automation or development of self-service reporting solutions
  • Preferable to have experience of working in a contact centre environment for at least 2 years
  • Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

    Concentrix is an equal opportunity employer and an E-verify participant. Concentrix considers qualified applicants without regard

    Location :

    PHL Quezon City - Eton

    Language Requirements :

    Time Type : Full time

    Full time

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