Business Systems Analyst (Genesys)
TELUS International
Ortigas Center
1d ago

Basic Information

Description and Requirements

Become part of a transformational journey with innovative talent and leading-edge technologies that drives amazing experience for our Customers.

Join our team

The CSE Technology Operations vision is to make life easier for millions of customers and our call center team members.

Here’s the impact you’ll make and what we’ll accomplish together

As a Business Systems Analyst, you will be implementing new experiences for our customers while driving value for our business through improvements in our Email, Chat, and SMS platforms.

You will also work closely with our Product Owners and our stakeholders to identify new innovative solutions that optimize existing functionality and drive operational efficiencies.

Collectively, the passion and energy we have will enable us to transform highly complex technologies into great experiences for our team members, internal and external customers.

Here’s how

As a Business Systems Analyst, you will :

Demonstrate a passion to learn quickly and adapt to new technologies.

Approach design problems with a user-centered design methodology

Discover and analyze business requirements being the advocate for the customer while also understanding existing technology capabilities.

Develop application architecture design for high complexity projects, with emphasis on technical architecture and implement solutions.

Participate in the review of detailed design specifications, test plans and user documentation for functional and technical completeness and accuracy.

Bring creativity, strong logic skills, and the ability to work in a dynamic, challenging, and consultative environment.

Strong documentation skills; attention to detail

You’re the missing piece of the puzzle

You have :

A reputation as a self-starter who is willing to operate nimbly to drive execution / to meet deliverables, and experience working remotely.

Are known for your strong analytical, creative thinking, and decision making skills.

Superior conceptual, analytical, and problem solving skills with the ability to strategize and interpret business objectives.

Knowledge of telecommunications and contact centre technologies, services or products.

Familiarity / certification with agile methodology (SAFe, Scrum Alliance).

And being curious, thinking outside the box to drive continuous improvement.

Great to have

A knack for continually improving processes and practices.

A positive, collaborative and friendly attitude.

The understanding required to quickly learn new technology and applications.

Previous experience with Genesys Email, Chat, and SMS

Database script development leveraging your SQL experience.

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