Customer Project Manager
NSW Nokia Software
Taguig City, Philippines, Philippines
4d ago

About Nokia At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally.

Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.

Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity.

A truly global company, we are 160 nationalities working in more than 100 countries. About Nokia Software Nokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G.

  • Built on Nokia’s cloud-native Common Software Foundation (CSF), Nokia’s multi-vendor and multi-network software solutions enrich and secure user experiences;
  • automate operations and infrastructure; and enable new revenue streams and cost efficiencies.

    Job Role Description

    The Customer Project Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, leading, and controlling program activities.

    Job Key Tasks & Responsibilities

    The Customer Project Manager performs a wide range of duties including :

  • Manages the delivery of Nokia products and / or services as per the defined scope of customer contract.
  • Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM Nokia methodology.
  • Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
  • Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.
  • Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
  • Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
  • Ensures project contract management process is initiated and executed.
  • Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements.
  • Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
  • Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
  • Communication is a key trait.

  • Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
  • Ensures that all project related acceptances and revenue is collected and recognised as per the payment milestones.

  • Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
  • Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
  • Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
  • Conducts thorough risk management for all project risks and opportunities. Ensures that all project risk plans and mitigation is up to date.
  • Seeks to define new opportunities to expand and renew contracts with the customer.
  • Leads and guides the project team and may perform some line manager responsibilities.
  • Completes the project closure and / or handover as required.
  • Personal characteristics

  • Behave Ethically : Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization
  • Build Relationships : Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively : Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity / Innovation : Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Focus on Client Needs : Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork : Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead : Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions : Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize : Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
  • Plan : Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems : Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and / or resolve the problem.
  • Remotizes and automates as far as possible to reduce cost while meeting project / program delivery timelines, scope, quality, cost, revenue and margin requirements.
  • Key Competencies

  • Project Management
  • Risk Management
  • Quality Management
  • Change Management
  • Communication and Public Speaking
  • Cost Management
  • Consultative Selling
  • Customer Focus
  • Builds Effective Teams
  • Drives Results
  • Qualifications :

  • Engineering (Electrical / Telecommunications / Computer) or Computing Science Degree qualifications preferably with demonstrated interest in telecom and cloud
  • A minimum of 10 years commercial experience in IT or telecom is required, with at least 5 years’ experience as a PM delivering to an external end-customer in the Telco Operator domain
  • Experience with profit and loss management of complex projects
  • Experience in delivering cloud project
  • Understanding of both waterfall and Agile delivery methodologies, as well as DevOps solution delivery
  • The ability to build strong relationships internally and externally Extremely focused, disciplined, and professionally persistent.
  • Exceptional organizational, interpersonal, presentation, and communication skills both verbal and written.
  • Fluent in English
  • Furthermore, formal project management certification e.g. PMP, PgMP or Prince2 is highly desired and knowledge of mobile networks (5G, 4G), vEPC and Cloud based solutions is a plus
  • Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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