The job holder performs and assists in the execution of quality control and assurance processes, including process audits and post-delivery evaluations, for the Marketing Consultants team.
Responsible for assisting the Quality Control Team Lead in fulfilling requirements of the established quality management system for the assigned business segment.
Bachelor’s degree in Advertising, Marketing, Communication, Journalism, English, or related fields
Preferably 3-5 years of experience as QA in contact centers or a similar role with evaluating calls as the primary responsibility
High attention to detail and excel in a deadline-driven environment
Self-motivated, well-organized and can manage multiple projects independently
Must work well with others in a team-oriented environment and build relationships across all parties (internal teams and clients)
Must be willing to work in a graveyard shift / shifting schedule