Account Management- Team Leader
Infinit-O Global
Pasay, PH
23h ago

Basic Function

Incharge in daily operational deliverables and meeting Service Level Agreement

Education

  • Atleast College Level
  • 3+ years of relevant work experience (Healthcare Medical Billing- MEDICARE) for the following one or all client types : Podiatry, Anesthesia, Internist, Assisted living round doctors
  • Preferred with Advanced MD Experience
  • Must have 1-year experience in supervision / management
  • Specific Duties and Responsibilities

  • Establish and execute the processes and procedures
  • Establish and manage the achievement of Key Performance Indicators (KPIs)
  • Monitor and evaluate all processes and implement improvement to ensure clients receive appropriate and high quality services as committed
  • Perform daily and monthly auditing of work processes
  • Monitor and assist team members in the daily operation aspects of the project including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets
  • Coach, guide and train team members by providing creative ideas and ways on how to carry out the respective tasks towards providing excellent service
  • Provide assistance to team members in accordance with established practices and procedures
  • Provide reports as agreed with clients
  • Assist in hiring, selection and training of new team members
  • Qualifications

  • Must have excellent English oral and written communication skills
  • Highly analytical and driven to achieve objectives
  • Organized and well-motivated to lead team
  • Capable of key areas in Client, Performance and People Management
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