Warehouse Returns Team Leader
Muntinlupa - Cavite Expressway (MCX), Philippines
4h ago

The Returns Team Leader is responsible to manage the ZALORA customer returns in the Fulfillment Center and coordinates return to customer service, sellers, and other stakeholders in the warehouse.

He or she will lead and supervise the returns team to meet the key performance indicators across productivity and lead time.

Being a Returns Team Leader ensures the returns process follows appropriate procedures and maintains SOPs updated as necessary.

Following continuous improvement initiatives, the Team Leader will contribute and execute the development of returns processes.

Responsibilities :

  • To lead and supervise the daily activities of team members and monitor performance in conformance with company policies and procedures, provide coaching or assistance, recommend and implement personnel action when applicable
  • To maintain the cleanliness and orderliness of the facilities, good working condition of equipment including IT systems and the entire warehouse premises
  • To plan, prepare and devise work schedules and duty assignments according to forecasted volumes and actual backlog
  • Train employees and staff in all inventory processes according to SOP and update processes if required
  • Good time-management skills
  • Communicate and collaborate with other team members
  • Ability to analyze data and provide insights from data
  • Requirements :

  • Previous warehouse experience is an advantage
  • Computer literacy, including knowledge of basic software applications and familiarity with the internet and email communications
  • Has strong analytical and customer service skills, and ability to work independently and as part of a team
  • Must excel at multi-tasking and pay great attention to detail
  • Ability to manage inventory
  • Excellent verbal, written and interpersonal communication skills
  • Willing to be assigned in Muntinlupa - Cavite Expressway (MCX)
  • The ZALORA Story

    ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit.

    As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan.

    ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women.

    ZALORA is part of Global Fashion Group, the world’s leader in online fashion for emerging markets.

    ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals.

    Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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