Operations Analyst
Manulife
Quezon City, PH
4d ago

Job Description

We are looking for a professional who has experience in support of investment management systems, with a concentration on investment accounting applications.

Flexibility is important, as is a strong understanding of the asset management business, the systems ecosystem, investment accounting, and the ability to lead others and share knowledge.

  • Hands-on SimCorp Dimension experience ideal for this role
  • End-user support experience on the client-side
  • Understanding of asset classes and experience with Investment Accounting Systems
  • Strong general knowledge of asset management operations
  • Willing and able to share knowledge and train colleagues in an efficient and structured manner
  • Able to support Dimension and trouble shoot and resolve Batch and CA related issues
  • Work with business clients, internal and external teams to debug or trouble shoot application errors and defects
  • Comfortable working in a global environment
  • Ability to consult on implementation approaches and production support pitfalls
  • Knowledge of best practices regarding Dimension support, change management, and upgrades
  • Determine relative priorities in a very busy production support 24 / 6 environment
  • Follow and own tasks from start to finish displaying ownership and persistence to ensure resolution often coordinating with multiple parties
  • Strong documentation skills and procedure design abilities
  • Attention to detail and comfortable working in a regulated and audited environment
  • Operate with a high degree of independence
  • Ability and confidence to meet with business clients and represent day to day Dimension issues and changes clearly and effectively
  • Coordinate multiple actors from multiple teams and work collaboratively
  • Confidence and demeanor to act as the "go-to" person for the team and ability to make sound decisions on the best way forward for issues and fixes
  • Ability to forge strong working relationships with colleagues in both IS and the Business
  • Comfortable with both hands-on app support, as well as leading groups and participating in projects
  • A desire and willingness to learn new skills, adapt, and take on new challenges
  • Qualifications :

  • Minimum 2 years working experience supporting accounting systems at Level 2 (support) in either Operational or Technology perspective
  • Experience with relational database structures and methodologies
  • Minimum 2 years of experience with one or more of the following : Scheduling (CA, CA WLA), SQL queries and scripting, Excel, INFORMATICA
  • Proven ability to multitask both independently and within a team
  • Excellent English communication (both written and oral)
  • Applicable undergraduate degree or Designation in Computer Science / Economics or equivalent experience
  • Ability to understand business process requirements and, using technology, conceptualize creative solutions through to implementation
  • Experience in financial services, specifically investment management
  • Client oriented, takes initiative, creative and proactive thinker
  • Shift : Permanent Night Shift / Rotating Shift

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