Operations Analyst

Manulife

Quezon City, PH

4d ago

Job Description

We are looking for a professional who has experience in support of investment management systems, with a concentration on investment accounting applications.

Flexibility is important, as is a strong understanding of the asset management business, the systems ecosystem, investment accounting, and the ability to lead others and share knowledge.

Hands-on SimCorp Dimension experience ideal for this role

End-user support experience on the client-side

Understanding of asset classes and experience with Investment Accounting Systems

Strong general knowledge of asset management operations

Willing and able to share knowledge and train colleagues in an efficient and structured manner

Able to support Dimension and trouble shoot and resolve Batch and CA related issues

Work with business clients, internal and external teams to debug or trouble shoot application errors and defects

Comfortable working in a global environment

Ability to consult on implementation approaches and production support pitfalls

Knowledge of best practices regarding Dimension support, change management, and upgrades

Determine relative priorities in a very busy production support 24 / 6 environment

Follow and own tasks from start to finish displaying ownership and persistence to ensure resolution often coordinating with multiple parties

Strong documentation skills and procedure design abilities

Attention to detail and comfortable working in a regulated and audited environment

Operate with a high degree of independence

Ability and confidence to meet with business clients and represent day to day Dimension issues and changes clearly and effectively

Coordinate multiple actors from multiple teams and work collaboratively

Confidence and demeanor to act as the "go-to" person for the team and ability to make sound decisions on the best way forward for issues and fixes

Ability to forge strong working relationships with colleagues in both IS and the Business

Comfortable with both hands-on app support, as well as leading groups and participating in projects

A desire and willingness to learn new skills, adapt, and take on new challenges

Qualifications :

Minimum 2 years working experience supporting accounting systems at Level 2 (support) in either Operational or Technology perspective

Experience with relational database structures and methodologies

Minimum 2 years of experience with one or more of the following : Scheduling (CA, CA WLA), SQL queries and scripting, Excel, INFORMATICA

Proven ability to multitask both independently and within a team

Excellent English communication (both written and oral)

Applicable undergraduate degree or Designation in Computer Science / Economics or equivalent experience

Ability to understand business process requirements and, using technology, conceptualize creative solutions through to implementation

Experience in financial services, specifically investment management

Client oriented, takes initiative, creative and proactive thinker

Shift : Permanent Night Shift / Rotating Shift

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