About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.
We operate in Taguig City, Metro Manila.
About the role
The Operations Analyst is responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and / or quality statistics.
Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management.
Define user requirements, perform user acceptance testing and / or troubleshoot systems-related operational issues.
Assist ongoing production and workflow improvement efforts, manage small projects and / or small segments of larger projects.
Develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
Bachelor Degree Graduate
At least 3 years of any voice recording platform (i.e. Verint / Avaya / NICE) for quality assurance system
At least 3 years of software administration and configuration of voice recording system
Excellent in verbal and written communication in English and / or Spanish
Willing to work night shift and shifting schedules
Willing to be assigned in McKinley Hill, Taguig City