Operations Analyst
Wells Fargo Enterprise Global Services, LLC - Philippines
Taguig, PH
16h ago
source : Bossjob

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

About the role

The Operations Analyst is responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and / or quality statistics.

Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management.

Responsibilities

  • Define user requirements, perform user acceptance testing and / or troubleshoot systems-related operational issues.
  • Assist ongoing production and workflow improvement efforts, manage small projects and / or small segments of larger projects.
  • Develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
  • Essential Qualifications

  • Bachelor Degree Graduate
  • At least 3 years of any voice recording platform (i.e. Verint / Avaya / NICE) for quality assurance system
  • At least 3 years of software administration and configuration of voice recording system
  • Excellent in verbal and written communication in English and / or Spanish
  • Willing to work night shift and shifting schedules
  • Willing to be assigned in McKinley Hill, Taguig City
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