Platform Technical Analyst – Actuarial Systems
Manulife
Quezon City, PH
4d ago

Job Description

Key Accountabilities :

Individual Accountabilities :

  • Responsible for seamless functioning of technology and applications for the benefit of internal and external users
  • Assists with resolution of issues surfaced by support analysts
  • Resolves technical issues and record transactions via ticketing system
  • Promotes persistent issues to Engineers and Architects where necessary
  • Enables use of software / platform components through configuration, scripting and provisioning, designs materials and processes to educate users
  • Create and maintain script libraries to triage most common issues
  • Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships
  • Escalates persistent issues to engineers and architects where necessary
  • Proactively makes suggestions for improvements based on understanding of availability SLA
  • Platform : Focuses on configuring platform to enable software development
  • Infrastructure : Focuses on configuring infrastructure to support platform
  • Software : Focuses on configuring software to enable application development
  • Contributes to catalogue of scripts and solutions
  • Resolves moderately complex issues with software / platform components
  • Advises on moderately complex issues relating to configuring, provisioning and maintaining software / platform components
  • Strong business acumen, enhances operational process to enhance value proposition
  • Greater positive impact to specific organizational entities
  • Contributes to the success of a team
  • Job Requirements :

  • Business acumen, ability to relate activities to Manulife business model
  • Strong knowledge of object and data models; understanding of fields and attributes
  • Strong ability to configure and resolve issues
  • Understanding of user interfaces, ability to modify templates
  • Needs class room training for new disciplines
  • Finds his / her own way in tutorials and documentation
  • All interpersonal skills meet requirements for role
  • Strong working knowledge of key aspects of role
  • Staying abreast of developments in own technical discipline and able to recognize and translate these to own working environment
  • Straightforward tasks likely to be completed to an acceptable standard
  • Sees actions as a series of linked steps
  • Understands informal structure, company culture, cooperation & information sharing within the company
  • Constantly learns from both success and failure
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
  • Proactively identifies opportunities for improvement in processes and workflows
  • Monitors areas of persistent difficulty and creates materials to efficiently deal with them
  • Customer obsessed
  • Decision Authorities :

  • Able to achieve some steps using own judgement; supervision needed
  • Possesses analytical skills and appreciates complex situations but only able to achieve partial resolution
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