Customer Support Representatives
Makati City, National Capital Region, Philippines
5d ago
source : Fidanto

First point of contact of all employees including senior leaders for inquiries and transactions covering all aspects of Human Resources Escalate cases to Functional Specialists as needed Handle and manage all HRSS service catalog inquiries received through all channels telephone chat email fax or postal mail Leverage procedures policy manuals knowledge databases other reference materials etc to respond and resolve employees and managers inquiries Provide excellent customer service to HR customers Promote the use of HR self service tools by educating employees and managers on how to use the tools efficiently Utilize ServiceNow to manage a case life cycle Document all employee inquiries issues and transactions in ServiceNow as required Monitor dashboards to ensure adherence to SLAs and performance metrics Monitor all transactions and incidents to completions and closure

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