Seller Operations Services Lead
Shopee
Manila, Philippines
1d ago

Job Description :

  • Identify the drivers of key operational issues across different seller types
  • Work with sellers to diagnose seller-related operational challenges and develop improvement plans
  • Visit seller operations sites (e.g., warehouses) to identify performance and tailor recommendations
  • Implement warehouse management, inventory management, and operations best practices
  • Create incentives and penalties to best drive improved seller performance
  • Design education strategies across multiple seller channels to drive seller behavior
  • Develop relationships with key sellers and ensure engagement and adoption of best practices
  • Drive the resolution of seller-impacting issues raised across both Operations and Commercial teams
  • Manage a Seller Operations team, develop and track KPIs, and ensure targets are being met
  • Requirements :

  • Graduate of any Bachelor's Degree with excellent academic background
  • At least 4-5 years industry experience in operations management, consulting, and / or strategy
  • Demonstrated ability to lead a team and mobilize stakeholders
  • Self-starter, highly resourceful, hands-on background; Strong problem solving skills with the ability to quickly develop work-arounds and fixes while also maintaining a certain level of standards
  • Data-driven and highly proficient in developing and utilizing reporting to drive decision-making
  • Self-motivated, proactive in learning and able to work under pressure.
  • Strong communication skills to communicate with management teams; Chinese ability a plus
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