RPA Service Support
RELX
Manila
1d ago

Key Responsibilities

Patching and upgrades of all bots in production

Quarterly bots assessment including vulnerabilities, fixes and cybersecurity compliance

Optimal running of bots as needed

Coordinate with other RPA team members for the production releases and dry runs support.

Maintain and manage inventory of all bots in productions including but not limited to bot issues, licenses, etc.

Provide technical RPA support, including investigating and qualifying operations bugs / errors, and maintaining accurate documentation, and restoring services in a timely manner

Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 2 and 3 teams

Understand work expectations, prioritizes and anticipates critical issues and prepare accordingly

Timely Response to customer requests and queries by providing information with all relevant data points and clarity

Identify scenarios for possible future major incidents

Develop effective relationships with key stakeholders to ensure alignment of automation requirements and activities.

Other Qualifications / Requirements :

Must have a bachelor’s degree in Computer Science, Business Administration, Engineering, or related field of study from an accredited college or university.

1+ years of RPA Service support experience or 2+ years of operations experience

Good Experience in UiPath, SQL, Oracle, MS Excel and other Microsoft packages

Good understanding of exception handling best practices in an RPA environment

Strong analytical and problem-solving skills

Effective team member and capable of self-directed work

Ability to multi-task, work under pressure and successfully manage deadlines Flexibility in scheduling with a willingness to work extra non-standard hours as needed

Fluent in English language, written and verbal

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