Client Relations Assistant (Contact Center) | Makati
PJ Lhuillier Group of Companies
Makati, Metro Manila, Philippines
14h ago
source : Kalibrr, Inc.

Job Description

  • Provides timely and accurate response / s to all client queries and requests while adhering to the client service standards of the company through phone call, text message, email and social media.
  • Ensures that relevant details needed to address concerns are recorded.
  • Facilitates complaint resolution and query response within service level agreements in coordination with the pertinent units.
  • Recommends client-centered initiatives and proactive action / s to be done to avoid recurrence of the concerns raised by the client and significantly decrease number of complaints received.
  • Minimum Qualifications

  • Graduate of any Bachelor's Degree in Business, Communication, or Behavioral Science
  • With good oral and written communication skills
  • Willing to work in Makati City
  • Fresh graduates are encouraged to apply
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