Senior Disability Administrator
The Manufacturers Life Insurance Company
Quezon City, PH
6d ago

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Responsibilities :

  • Telephone work. Call the claimant and asking questions regarding work ability, hobbies, functional level and other income.
  • Call other stakeholders (Plan Sponsors, doctors, pharmacy provider, etc.) as required

  • Prepare and forward letters / forms to claimants and other stakeholders
  • Perform Navigator system work including setting tasks for Perm Specialist and Perm Case Managers
  • Liaise with LTD Case Managers and Disability Specialists for any issues or concerns
  • Eligibility Requirements for IJP (Job Level 2) :

  • Must have at least 1 year tenure in current position
  • Must meet the qualifications of the position
  • Must be meeting or exceeding performance metrics in the current position
  • Must not have any attendance issues or any disciplinary action
  • Technical Skills :

  • Ability to use the desktop computer system
  • Typing skills (at least 8000 KPH or 35 WPM)
  • Basic internet skills and knowledge of MS Word and Excel
  • Soft skills :

  • Has excellent oral and written communication skills
  • Has keen attention to detail (critical)
  • Has excellent customer service skills and accountability for customer requests or issues
  • Strives for continuous improvement
  • Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
  • Has superb organization skills and ability to multi-task and can work under time pressures
  • Is solution-oriented and demonstrated sound judgment and decision-making skills
  • Has ability to probe, investigate discrepancies and resolve issues
  • Responds to challenges and opportunities in a positive and productive manner
  • Apply
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