Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.
We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.
Job Description Job Summary : The Full-stack Software Engineer role of Plan Sponsor Services team provides software solutions as part of the Shared Services group within the Manulife Canada division and provides strong timely customer support to business end users on issues they may have with system applications and tools they use.
This would include researching, analyzing, resolving, escalating issues, and collaborating with relevant support teams, recommending resolution to the application, managing the lifecycle of the issue / ticket raised, and communicating proactively to avoid issues in the future.
Key Accountabilities : Overall Point of contact on assigned applications for business users, other members of the team, and other areas who have questions regarding the application.
Create and maintain system documentation for assigned applications and processes Conduct interviews with business and technical experts to identify and communicate issues Develop an application in support of new processes, products, or system enhancements Assist in resolving routine application production problems Gather comprehensive information to be used in problem identification and resolution Managing the ticket lifecycle, keeping the users updated on the progress and closely following up resolution of the issues to relevant support teams.
Provide post implementation support for all approved deliverables Develop test plans, coordinate user acceptance testing, and perform system validations with scheduled system releases Act as business unit liaison with other business units when necessary Develop Business Requirements and specifications when necessary Analyze data and work with key stakeholders to develop creative solutions Other / s : Must accept changes to the roles and responsibilities due to business need changes and requirements Minimum Skills Requirement to Hire : The candidate : College degree or equivalent IT, Computer Science Experience Can translate a more complex technical problem into business terms Strong application development / programming skills Work well independently as well as in team environment as situation dictates Strong analytical and problem-solving skills Willing to work on a night shift 2-4 years of IT / Computer Science Experience Technical Skills : Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, etc) VBA and MS Access skills Knowledge in .
net framework, C# Strong SQL skills Knowledge in Database Management System Soft skills : Effective English verbal and written communication skills.
Should be able to adapt communication style to suit different audiences. Very good understanding of the business units including product offerings, service and management structure Must have strong customer service orientation Ability to manage multiple projects and work under tight deadlines related to group and client needs Effective presentation skills Good collaboration skills Strong Organizational skills Tools Specific Knowledge MS Office Applications (Excel, Word and PowerPoint, Access, Visio, MS Project) Visual Studio Outlook MS Teams VDI ServiceNow Nice to Have Skills : ITILv4 certification is a plus Certified Six Sigma is a plus Experience in VDI Environment Project Management Experience Server Migration Experience Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.
Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.
We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.
Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021.
Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.
com. One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.
Additional information about John Hancock may be found at johnhancock.com. Manulife is an Equal Opportunity Employer At Manulife / John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.
To request a reasonable accommodation in the application process, contact recruitment manulife.com.