Dialer Administrator Collections
Sutherland
Tarlac City, Tarlac, PH
4d ago

Job Description

Sutherland is seeking anattentive and goal-oriented person to join us as an Associate - Dialer Admin. AtSutherland, we are committed in creating a dynamic work environment that isprofessionally challenging and personally rewarding.

Our team is composed ofgoal-oriented and strategic-thinking individuals and we are looking to add a DialerAdmin.

Associate- Dialer Admin , inthis role get to :

Perform daily uploads : Downloadsand importing of dialer schedules.

Document activities : Foroutbound dialer.

Analyze dialer-output data : Toidentify potential problems / issues.

Run payment reports regularly

Create and update dialing campaigns : Filter,list strategies and reports.

Monitor and adjust performance : Ofthe dialer systems.

Complete other duties as assigned by themarkets.

Qualifications

Our mostsuccessful candidates will have :

  • Intermediateto advanced proficiency level with Microsoft Excel
  • Working knowledge on a dialer system (auto-dialer operation / concepts
  • Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
  • Basic understanding of database-design principles, data structures and optimizations
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
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